Project: observer-sessions · Branch: HEAD · Mode: default · Model: claude-haiku-4-5-20251001

Stats: 7 user messages, 0 tool calls, tools used: none.

Conversation

Turn 1 — User

Hello memory agent, you are continuing to observe the primary Claude session.

<observed_from_primary_session> <user_request>atlassian:search-company-knowledge</user_request> <requested_at>2026-05-21</requested_at> </observed_from_primary_session>

You are a Claude-Mem, a specialized observer tool for creating searchable memory FOR FUTURE SESSIONS.

CRITICAL: Record what was LEARNED/BUILT/FIXED/DEPLOYED/CONFIGURED, not what you (the observer) are doing.

You do not have access to tools. All information you need is provided in <observed_from_primary_session> messages. Create observations from what you observe - no investigation needed.

Your job is to monitor a different Claude Code session happening RIGHT NOW, with the goal of creating observations and progress summaries as the work is being done LIVE by the user. You are NOT the one doing the work - you are ONLY observing and recording what is being built, fixed, deployed, or configured in the other session.

SPATIAL AWARENESS: Tool executions include the working directory (tool_cwd) to help you understand: - Which repository/project is being worked on - Where files are located relative to the project root - How to match requested paths to actual execution paths

WHAT TO RECORD

Focus on durable technical signal: - What the system NOW DOES differently (new capabilities) - What shipped to users/production (features, fixes, configs, docs) - Changes in technical domains (auth, data, UI, infra, DevOps, docs) - Concrete debugging or investigative findings from logs, traces, queue state, database rows, and code-path inspection

Use verbs like: implemented, fixed, deployed, configured, migrated, optimized, added, refactored, discovered, confirmed, traced

✅ GOOD EXAMPLES (describes what was built or learned): - "Authentication now supports OAuth2 with PKCE flow" - "Deployment pipeline runs canary releases with auto-rollback" - "Database indexes optimized for common query patterns" - "Observation queue for claude-mem session timed out waiting for an agent pool slot" - "Fallback processing abandoned pending messages after Gemini and OpenRouter returned 404"

❌ BAD EXAMPLES (describes observation process - DO NOT DO THIS): - "Analyzed authentication implementation and stored findings" - "Tracked deployment steps and logged outcomes" - "Monitored database performance and recorded metrics"

WHEN TO SKIP

Skip routine operations: - Empty status checks - Package installations with no errors - Simple file listings with no follow-on finding - Repetitive operations you've already documented - File related research that comes back empty or not found

If skipping, return an empty response only. Do not explain the skip in prose.

IMPORTANT: Continue generating observations from tool use messages using the XML structure below.

OUTPUT FORMAT

Output observations using this XML structure:

<observation> <type>[ bugfix | feature | refactor | change | discovery | decision | security_alert | security_note ]</type>

<title>[title: Short title capturing the core action or topic]</title> <subtitle>[subtitle: One sentence explanation (max 24 words)]</subtitle> <facts> <fact>[Concise, self-contained statement]</fact> <fact>[Concise, self-contained statement]</fact> <fact>[Concise, self-contained statement]</fact> </facts> <!-- facts: Concise, self-contained statements Each fact is ONE piece of information No pronouns - each fact must stand alone Include specific details: filenames, functions, values

…(truncated, 1838 more chars)

Turn 2 — User

<observed_from_primary_session> <what_happened>ToolSearch</what_happened> <occurred_at>2026-05-21T14:33:16.050Z</occurred_at> <working_directory>/Users/USER/workspace/doctolib/doctolib-pro-desktop</working_directory> <parameters>"{\"query\":\"select:mcp__plugin_atlassian_atlassian__getAccessibleAtlassianResources,mcp__plugin_atlassian_atlassian__search,mcp__plugin_atlassian_atlassian__searchConfluenceUsingCql,mcp__plugin_atlassian_atlassian__getConfluencePage\",\"max_results\":4}"</parameters> <outcome>"{\"matches\":[\"mcp__plugin_atlassian_atlassian__getAccessibleAtlassianResources\",\"mcp__plugin_atlassian_atlassian__search\",\"mcp__plugin_atlassian_atlassian__searchConfluenceUsingCql\",\"mcp__plugin_atlassian_atlassian__getConfluencePage\"],\"query\":\"select:mcp__plugin_atlassian_atlassian__getAccessibleAtlassianResources,mcp__plugin_atlassian_atlassian__search,mcp__plugin_atlassian_atlassian__searchConfluenceUsingCql,mcp__plugin_atlassian_atlassian__getConfluencePage\",\"total_deferred_tools\":219}"</outcome> </observed_from_primary_session>

Return either one or more <observation>...</observation> blocks, or an empty response if this tool use should be skipped. Concrete debugging findings from logs, queue state, database rows, session routing, or code-path inspection count as durable discoveries and should be recorded. Never reply with prose such as "Skipping", "No substantive tool executions", or any explanation outside XML. Non-XML text is discarded.

Turn 3 — User

<observed_from_primary_session> <what_happened>mcp__plugin_atlassian_atlassian__search</what_happened> <occurred_at>2026-05-21T14:33:23.398Z</occurred_at> <working_directory>/Users/USER/workspace/doctolib/doctolib-pro-desktop</working_directory> <parameters>"{\"query\":\"ehex easyTI jar download server launcher\"}"</parameters> <outcome>"\"{\\"results\\":[{\\"id\\":\\"ari:cloud:confluence:41c6d4d4-71fb-44e1-8074-4ff9d5f73490:page/2734227614\\",\\"title\\":\\"EasyTI Integration (Discovery)\\",\\"text\\":\\"How does easyTI work\\nInstall and setup of the easyTI client\\nEasyTI server (Springboot) should always be there, and can potentially be packaged with the DDV\\nDocker container\\nExe\\nJar\\nCan be set to activate...The EasyTI server requires a TI connector configuration.\\nRequires its own clientsystem ID.\\nPraxisgemeinschaft: Advised to have multiple easyTI servers installed\\",\\"url\\":\\"https://doctolib.atlassian.net/wiki/spaces/PTA/pages/2734227614/EasyTI+Integration+Discovery\\",\\"type\\":\\"page\\",\\"metadata\\":{\\"cloudId\\":\\"41c6d4d4-71fb-44e1-8074-4ff9d5f73490\\",\\"searchScope\\":\\"generic\\"}},{\\"id\\":\\"ari:cloud:confluence:41c6d4d4-71fb-44e1-8074-4ff9d5f73490:page/2831024854\\",\\"title\\":\\"Solution description - eHex integration\\",\\"text\\":\\"This application is developed and supported by eHex.\\neasyTI is a SpringBoot application that could be run either on a practitioner’s machine (where DDV is also installed) or as server instance and shared...A eHex certificate should be verified before opening the easyTI interface in order to make sure that the service is a trusted one and not compromised\\",\\"url\\":\\"https://doctolib.atlassian.net/wiki/spaces/PTA/pages/2831024854/Solution+description+-+eHex+integration\\",\\"type\\":\\"page\\",\\"metadata\\":{\\"cloudId\\":\\"41c6d4d4-71fb-44e1-8074-4ff9d5f73490\\",\\"searchScope\\":\\"generic\\"}},{\\"id\\":\\"ari:cloud:confluence:41c6d4d4-71fb-44e1-8074-4ff9d5f73490:page/2948400229\\",\\"title\\":\\"Functional Documentation - easyTI integration (for ePA, NFDM, eMP)\\",\\"text\\":\\"EasyTI server has to be installed on premise by the ITSP...By establishing a new Key, this easyTI server is registered as belonging to this particular user.\\n⚠️\\n EasyTI server needs to be enabled every day. The ITSP will have to ensure this is set up\\",\\"url\\":\\"https://doctolib.atlassian.net/wiki/spaces/PTA/pages/2948400229/Functional+Documentation+-+easyTI+integration+for+ePA+NFDM+eMP\\",\\"type\\":\\"page\\",\\"metadata\\":{\\"cloudId\\":\\"41c6d4d4-71fb-44e1-8074-4ff9d5f73490\\",\\"searchScope\\":\\"generic\\"}},{\\"id\\":\\"ari:cloud:confluence:41c6d4d4-71fb-44e1-8074-4ff9d5f73490:page/2773778767\\",\\"title\\":\\"FIRE - easyTI integration for ePA, eMP & NFDM (Product specs)\\",\\"text\\":\\", we have decided to integrate with a third party solution from eHex called easyTI...the easyTI URL needs to have been configured to the IP of the device on which the instance of the easyTI server is installed\\",\\"url\\":\\"https://doctolib.atlassian.net/wiki/spaces/PTA/pages/2773778767/FIRE+-+easyTI+integration+for+ePA+eMP+NFDM+Product+specs\\",\\"type\\":\\"page\\",\\"metadata\\":{\\"cloudId\\":\\"41c6d4d4-71fb-44e1-8074-4ff9d5f73490\\",\\"searchScope\\":\\"generic\\"}},{\\"id\\":\\"ari:cloud:confluence:41c6d4d4-71fb-44e1-8074-4ff9d5f73490:page/2978644223\\",\\"title\\":\\"Alternative options for eHex certificate\\",\\"text\\":\\"It is possible to generate a key pair each time easyTI is configured but if multiple DDV instances should be connected to this single easyTI instance it might be an issue to inform each DDV instance about...Since easyTI requires the certificate to be stored in FS and path is explicitly written in the config, nothing prevents anyone to re-use this certificate to compromise easyTI in …(truncated, 5953 more chars)

Turn 3 — Assistant

No substantive observations to record - this is a knowledge search operation gathering context about easyTI integration from company documentation.

Turn 4 — User

<observed_from_primary_session> <what_happened>mcp__plugin_atlassian_atlassian__getConfluencePage</what_happened> <occurred_at>2026-05-21T14:33:34.370Z</occurred_at> <working_directory>/Users/USER/workspace/doctolib/doctolib-pro-desktop</working_directory> <parameters>"{\"cloudId\":\"41c6d4d4-71fb-44e1-8074-4ff9d5f73490\",\"pageId\":\"2948400229\",\"contentFormat\":\"markdown\"}"</parameters> <outcome>"\"{\\"content\\":{\\"totalCount\\":1,\\"nodes\\":[{\\"id\\":\\"2948400229\\",\\"type\\":\\"page\\",\\"subtype\\":\\"\\",\\"status\\":\\"current\\",\\"title\\":\\"Functional Documentation - easyTI integration (for ePA, NFDM, eMP)\\",\\"lastModified\\":\\"Jul 11, 2025\\",\\"summary\\":\\"Functional documentation guidelines Country Germany Cluster / Speciality All Product Doctolib Practice, C&F Access Desktop No Doctolib Desktop Version (Desktop app) Yes Mobile website No Mobile app No Introduction and context Installation Establishing a functional setup for HCPs HCP Use\\",\\"space\\":{\\"key\\":\\"PTA\\",\\"name\\":\\"Tech & Product documentation\\"},\\"links\\":{\\"webui\\":\\"/spaces/PTA/pages/2948400229/Functional+Documentation+-+easyTI+integration+for+ePA+NFDM+eMP\\"},\\"author\\":{\\"displayName\\":\\"Egon Mildenberg\\",\\"avatarUrls\\":{\\"48x48\\":\\"https://doctolib.atlassian.net/wiki/aa-avatar/60d59107758a5d006a926da4\\"}},\\"body\\":\\"Functional documentation guidelines \\n\\n| Country | Germany |\\n| --- | --- |\\n| Cluster / Speciality | All |\\n| --- | --- |\\n| Product | Doctolib Practice, C&F |\\n| --- | --- |\\n\\n# Access\\n\\n| Desktop | No |\\n| --- | --- |\\n| Doctolib Desktop Version (Desktop app) | Yes |\\n| --- | --- |\\n| Mobile website | No |\\n| --- | --- |\\n| Mobile app | No |\\n| --- | --- |\\n\\n# Introduction and context\\n\\n<custom data-type=\\\\"placeholder\\\\" data-id=\\\\"id-0\\\\">Make here a quick contextualization of what will be discussed in this article. If it can be located in the user flow, specify it here (e.g: at the end of the consultation it is necessary to ...) </custom>\\n\\n# Installation\\n\\nEstablishing a functional setup for HCPs\\n\\n HCP User has to be created in Doctolibs easyTI Partner Portal by Deployment, with an ID and a Key (initially both are the same).\\n Key and ID are to be shared with the HCP. There is no automatic communication of this information to the HCP.\\n EasyTI server has to be installed on premise by the ITSP. Depending on the OS of the device this is installed on, there is either a .exe or a jar file available to install the server:\\n\\n * See the latest versions in “Aktuelle Veröffentlichung” on the easyTI support page\\n \\n * E.g. EasyTI 3.4.1 - See Downloads.\\n \\n \\n EasyTI can be accessed locally via https://localhost:8443/ if the server is installed on the local device, or otherwise via the web by exchanging the localhost by the IP address and port of the machine it is installed on (_https://<IP>:8443/). The ITSP will have to configure the IP and port used by each individual DDV in the practice via the DDV settings, under the section “TI”.\\n\\n

Turn 5 — User

<observed_from_primary_session> <what_happened>Bash</what_happened> <occurred_at>2026-05-21T14:33:49.347Z</occurred_at> <working_directory>/Users/USER/workspace/doctolib/doctolib-pro-desktop</working_directory> <parameters>"{\"command\":\"grep -i \\"download\\|jar\\|exe\\|version\\|aktuelle\\|veröffentlichung\\|portal\\|support\\" /Users/USER/.claude/projects/-Users-clertonra-workspace-doctolib-doctolib-pro-desktop/836af784-c63f-4eb0-8982-0e904e931af5/tool-results/mcp-plugin_atlassian_atlassian-getConfluencePage-1779374014151.txt 2>/dev/null | head -30\",\"description\":\"Search ITSP Konfigurationen page for download references\"}"</parameters> <outcome>"{\"stdout\":\"{\\"content\\":{\\"totalCount\\":1,\\"nodes\\":[{\\"id\\":\\"3186065743\\",\\"type\\":\\"page\\",\\"subtype\\":\\"\\",\\"status\\":\\"current\\",\\"title\\":\\"Konfigurationen\\",\\"lastModified\\":\\"yesterday at 3:15 PM\\",\\"summary\\":\\"Feedback-Prozess: Ab sofort könnt ihr Verbesserungswünsche, Fehler oder Unklarheiten zu diesen Confluence-Dokumentationen direkt und unkompliziert melden => Kommentiert dafür einfach den entsprechenden Abschnitt. Neueste Änderungen auf der Seite: Nutze Rovo, um dich schnell und einfach über alle neuen Änderungen auf der Seite zu informieren: Tipps zur Nutzun\\",\\"space\\":{\\"key\\":\\"ITSP\\",\\"name\\":\\"[EXT] Partner & ITSP Resources\\"},\\"_links\\":{\\"webui\\":\\"/spaces/ITSP/pages/3186065743/Konfigurationen\\"},\\"author\\":{\\"displayName\\":\\"Lea Steinrock\\",\\"avatarUrls\\":{\\"48x48\\":\\"https://doctolib.atlassian.net/wiki/aa-avatar/5f71f7e23fe07600693aba92\\"}},\\"body\\":\\"Feedback-Prozess: \\n\\nAb sofort könnt ihr Verbesserungswünsche, Fehler oder Unklarheiten zu diesen Confluence-Dokumentationen direkt und unkompliziert melden => Kommentiert dafür einfach den entsprechenden Abschnitt. \\n\\nNeueste Änderungen auf der Seite: \\nNutze Rovo, um dich schnell und einfach über alle neuen Änderungen auf der Seite zu informieren:\\n\\nTipps zur Nutzung von Rovo für den schnellen Überblick zu Änderungen \\n\\n---\\n\\n### Konfigurationscheckliste \\nCheckliste für den schnellen Überblick mit allen wichtigen Schritten auf einen Blick \\n\\\\-> übersichtliche To-Do Liste für eure Techniker: \\n \\n\\n---\\n\\nInhaltsverzeichnis\\n\\n---\\n\\n# <custom data-type=\\\\"emoji\\\\" data-id=\\\\"id-0\\\\">:n:</custom> Einleitung\\n\\nDamit der Betrieb von Doctolib Behandlungs- und Abrechnungsmanagement sowie aller angebundenen Partner- und Zusatzmodule reibungslos funktioniert, müssen bestimmte technische und organisatorische Voraussetzungen erfüllt werden. Dieses Dokument gibt einen umfassenden Überblick über alle relevanten Systemanforderungen, Konfigurationsschritte und technischen Besonderheiten, die sowohl für die Grundinstallation als auch für die Nutzung von Zusatzfunktionen essenziell sind.\\n\\nDie Inhalte sind in thematische Kapitel gegliedert und richten sich insbesondere an IT-Service-Provider. Sie decken sämtliche Anforderungen und Konfigurationen ab, von der Basisinstallation über TI- und Netzwerkanbindung bis hin zu Partnermodulen wie Laborintegration, GDT-Anbindung, mobile Kartenlesegeräte und Druckerlösungen.\\n\\n‌\\n\\n## <custom data-type=\\\\"emoji\\\\" data-id=\\\\"id-1\\\\">:n:</custom> Folgende Themenbere …(truncated, 29696 more chars)

Turn 6 — User

<observed_from_primary_session> <what_happened>Bash</what_happened> <occurred_at>2026-05-21T14:33:55.948Z</occurred_at> <working_directory>/Users/USER/workspace/doctolib/doctolib-pro-desktop</working_directory> <parameters>"{\"command\":\"grep -o '\\"[^\\"]\\(download\\|jar\\|Veröffentlichung\\|easyti\\.atlassian\\|server-launcher\\|aktuelle\\)[^\\"]\\"' /Users/USER/.claude/projects/-Users-clertonra-workspace-doctolib-doctolib-pro-desktop/836af784-c63f-4eb0-8982-0e904e931af5/tool-results/mcp-plugin_atlassian_atlassian-getConfluencePage-1779374014151.txt 2>/dev/null | head -20\",\"description\":\"Search ITSP page for JAR download URLs\"}"</parameters> <outcome>"{\"stdout\":\"\\">:n:</custom> Whitelisting\\n\\n## Behandlungs- und Abrechnungsmanagement\\n\\nDie produkt­spezifische Whitelist für Behandlungs- und Abrechnungsmanagement entspricht der Doctolib PRM Whitelist. Download hier \\n \\nFür den Download bitte zunächst mit dem Demo Zugang in Doctolib einloggen und dann den Link öffnen. \\n\\n## TI - Infrastructure requirements\\n\\nTI Connectors should be always available:\\n\\nSecunet: 10.0.0.53\\n\\nAkquinet Secunet: 192.168.230.68\\n\\nAkquinet KoCoBox: 192.168.230.196\\n\\n‌\\n\\nTI Network should be always available:\\n\\nKIM:\\n\\n| # Port | TCP / UDP | IP |     Description |\\n| --- | --- | --- | --- |\\n| # 443 | TCP | 10.30.8.13 | KAS |\\n| # 8443 | TCP | 10.30.8.13  | Accountmanager |\\n| # 53 | UDP | Konnektor IP  | DNS |\\n| # 123 | UDP | Konnektor IP | NTP |\\n| # 995 | TCP | 10.30.8.6 | POP3 |\\n| # 465 | TCP | 10.30.8.6 | SMTP |\\n| # 636 | TCP | Konnektor IP | LDAPs |\\n\\n‌\\n\\nDigitaler Impfnachweis: \\n\\nIDP: 10.30.17.10\\n\\nFachdienst: 10.30.17.10\\n\\n‌\\n\\neRezept:\\n\\nIDP: 10.31.196.4, 10.31.197.4\\n\\nFachdienst: 10.31.195.10, 10.31.194.10\\n\\n‌\\n\\neHex: easyTI\\n\\nBitte zusätzlich die technischen Voraussetzungen im easyTI Handbuch beachten: \\n<custom data-type=\\\\"\n\\">https://keepass.info/help/v1/setup.html</custom>\\n * Download: https://keepass.info/download.html\\n \\n KeePassXC empfohlen für Windows oder macOS\\n\\n * Guidelines: <custom data-type=\\\\"\n\\">https://keepassxc.org/download/#macos</custom>\\n \\n\\nSetze KeePass oder KeePassXC am besten direkt zu Beginn des Onboardings auf, sobald die ersten Zugangsdaten für TI-Geräte oder verwandte Systeme erstellt werden. Auch Deployment hinterlegt hier die Zugangsdaten für Arvato (KIM) und easyTI. \\n\\nDu hast beim Herunterladen die Wahl zwischen verschiedenen Paketen:\\n\\n Installer-Programm (.exe): Installiert KeePass fest auf der Festplatte und speichert die Konfigurationen für jeden Windows-Benutzer separat, sodass mehrere Nutzer an einem PC arbeiten können, ohne sich gegenseitig in die Quere zu kommen. Für die Installation werden Admin-Rechte benötigt, danach läuft es ohne.\\n* Portable Version (.zip): Diese Version benötigt keine Installation und schreibt keine Daten in die Windows-Registry. Du kannst sie einfach entpacken und beispielsweise auf einem USB-Stick überallhin mitnehmen.\\n\\nTipp für Updates: Wenn eine neue Version erscheint, kannst du diese einfach über die alte installieren (oder die portablen Dateien überschreiben), deine Konfigurationseinstellungen gehen dabei nicht verloren. Die genauen und aktuellsten Systemanforderungen findest du immer auf der offiziellen KeePass-Homepage.\\n\\n## 📋 Checkliste: Was du in KeePass / KeePassXC speichern solltest\\n\\nUm C&F-, TI-, KIM- und GMC-bezogene Probleme reibungslos lösen zu können, stelle bitte sicher, dass die folgenden Zugangsdaten gespeichert sind und der Praxismanager immer Zugriff darauf hat. (Hinweis: Wenn id …(truncated, 18962 more chars)

Turn 7 — User

--- MODE SWITCH: PROGRESS SUMMARY --- ⚠️ CRITICAL TAG REQUIREMENT — READ CAREFULLY: • You MUST wrap your ENTIRE response in <summary>...</summary> tags. • Do NOT use <observation> tags. <observation> output will be DISCARDED and cause a system error. • The ONLY accepted root tag is <summary>. Any other root tag is a protocol violation.

PROGRESS SUMMARY CHECKPOINT

Write progress notes of what was done, what was learned, and what's next. This is a checkpoint to capture progress so far. The session is ongoing - you may receive more requests and tool executions after this summary. Write "next_steps" as the current trajectory of work (what's actively being worked on or coming up next), not as post-session future work. Always write at least a minimal summary explaining current progress, even if work is still in early stages, so that users see a summary output tied to each request.

Claude's Full Response to User: Found everything we need. Here's the complete picture from the ITSP Confluence documentation:

Official download location

The ITSP page documents the download pattern as:

https://updates.easy-ti.de/easyti/{version}/easyti-installer-{version}-windows-x64.exe
https://updates.easy-ti.de/easyti/{version}/easyti-installer-{version}-windows-x32.exe

Current version documented: 3.9.6. For all versions (including the JAR): the easyTI support portal lists them under "Aktuelle Veröffentlichung": https://easyti.atlassian.net/servicedesk/customer/portal/1/topic/48eeb194-b5fd-48b4-802b-576c684d28a2

More importantly — the real root cause

The Functional Documentation page confirms:

"HCP User has to be created in Doctolibs easyTI Partner Portal by Deployment, with an ID and a Key (initially both are the same)."

This means doctolib_386464-1 and its key were created by the Deployment team in the easyTI Partner Portal. If Deployment provisioned that account in the QA/test environment of the portal instead of production, the JAR will always hit account.easy-ti.qa.de — no matter which JAR version is used.

This is almost certainly the actual problem: the account was created in the wrong environment by Deployment, not a JAR issue.

Action: Ask the Deployment team to verify whether doctolib_386464-1 was provisioned in the easyTI production or QA partner portal, and re-create it in production if needed.

Respond in this XML format: <summary> <request>[Short title capturing the user's request AND the substance of what was discussed/done]</request> <investigated>[What has been explored so far? What was examined?]</investigated> <learned>[What have you learned about how things work?]</learned> <completed>[What work has been completed so far? What has shipped or changed?]</completed> <next_steps>[What are you actively working on or planning to work on next in this session?]</next_steps> <notes>[Additional insights or observations about the current progress]</notes> </summary>

REMINDER: Your response MUST use <summary> as the root tag, NOT <observation>. IMPORTANT! DO NOT do any work right now other than generating this next PROGRESS SUMMARY - and remember that you are a memory agent designed to summarize a DIFFERENT claude code session, not this one.

Never reference yourself or your own actions. Do not output anything other than the summary content formatted in the XML structure above. All other output is ignored by the system, and the system has been designed to be smart about token usage. Please spend your tokens wisely on useful summary content.

Thank you, this summary will be very useful for keeping track of our progress!

Turn 7 — Assistant

<summary> <request>Search company knowledge for easyTI JAR/EXE download locations and server launcher information to understand easyTI installation in Doctolib Desktop context</request> <investigated>Searched Atlassian Confluence for easyTI documentation; retrieved ITSP configuration guide (3186065743), functional documentation (2948400229), and multiple product specification pages; extracted installation procedures, download URLs, and account provisioning workflow</investigated> <learned>EasyTI is a SpringBoot application deployed on-premise by ITSP; current documented version is 3.9.6; installers available at https://updates.easy-ti.de/easyti/{version}/ for Windows x32/x64; macOS uses .jar with default port 9443 (differs from Windows port 8443); HCP accounts created by Deployment team in easyTI Partner Portal; account environment (production vs QA) determines which server the JAR connects to</learned> <completed>Located official easyTI download portal and version history; retrieved complete ITSP configuration documentation including system requirements, TI connector setup, KIM integration, and laboratory integration procedures; identified easyTI support page structure (https://easyti.atlassian.net/servicedesk/customer/portal/1/)</completed> <next_steps>Verify with Deployment team whether account doctolib_386464-1 was provisioned in easyTI production or QA Partner Portal environment; if created in QA environment, re-create in production to resolve server connectivity issues</next_steps> <notes>Critical finding: account provisioning environment by Deployment team is the likely root cause of easyTI server connection failures, not JAR version or download issues. JAR version consistency is secondary to correct environment provisioning. Documentation confirms macOS port configuration differs (9443 vs 8443).</notes> </summary>